5. If you are purchasing a resale ticket (i.e. Shipping information, if any, is provided at checkout. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. You should evaluate your risk in determining whether to attend the event. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. We act on your behalf, as seller, when listing or reselling tickets. All fees and charges relating to your transaction will be disclosed to you during the purchase process. No refunds are offered for online (virtual) events unless the event is canceled. So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. Sign up now. Event Changes You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. Thank you for contacting AXS. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. BBB Business Profiles generally cover a three-year reporting period. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. The ticket is valid only for the event, date, time, and seat location issued. All ticket prices for events that occur in the United States are stated in U.S. My sister and I were very excited to see Muse. PROPER CONDUCT. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. On 3/20/23 I received the following email. If the package was sent to an incorrect address, then the sender is responsible. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. If UPS delivers a package that isnt yours, its important to take the appropriate steps to return the package to the sender. Welcome | USPS Select Manage Delivery, then Edit Delivery Address. This can be found on their website, specifically the Help page. The customer service representative can help correct the address if possible. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Note that complaint text that is displayed might not represent all complaints filed with BBB. Change My Address. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Your phone is your ticket use the app at entry to get in. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). 1 Reply GMHoodwink 24 days ago Once you're logged in go to Orders and click on the order you want to update, scroll down and you should see an "Edit" button under shipping details. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. Since the tickets were purchased via StubHub and you paid them for the tickets they are responsible for you getting reimbursed. Ticket Delivery. We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. The recipient will then have to contact UPS to arrange a suitable delivery. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. Yes, police can investigate missing parcels. If the sender is willing to do so, they can log into the UPS portal to update the address associated with the package. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client.
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