But going to remote mountain villages, with issues like air ambulance and potential medical repatriation, I've learnt to my cost it is not unnecessary at all. 60. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. Compensation - Eurostar Help Centre - force.com Compensation - Eurostar Help Centre 0000265037 00000 n 32.1 This paragraph 32 applies where cancellation or delays affecting train services covered by your transport contract with Eurostar mean that it is reasonably expected that there will be a delay in your reaching your final destination under that contract of more than 60 minutes. No railcard or railpass reductions will be permitted. If you wish to use the promotional code for a child they will be required to travel at the adult rate. Eurostar train tickets can be printed at home using the Print-at-home facility onwww.eurostar.com. 62. Anyone with experience of Eurostar Travel insurance? 0000457837 00000 n Was this answer helpful? Holiday cancellation insurance is included within travel insurance policies to help protect you if things don't go to plan leaving you unable to travel. 20. 0000107648 00000 n To make a claim visit www.azgatravelclaims.com We will endeavour to acknowledge receipt of all complaints within one (1) month of receiving them. You accept that there may be children or vulnerable people nearby who can see or hear how you are using the service. Your options are: 30% of the cost of the affected leg as a Eurostar e-voucher, 60% of the cost of the affected leg as a Eurostar e-voucher, 75% of the cost of the affected leg as a Eurostar e-voucher, 25% of the cost of the affected leg as a cash refund, 50% of the cost of the affected leg as a cash refund. Where there are changes in the published train times after you purchase your ticket but before your date of travel: (i) you may decide not to travel, in which case you would only be entitled to a refund if permitted in accordance with paragraph 31; or (ii) subject to availability, you may be able to exchange your ticket for a different Eurostar train service in the same class of travel as stated on your original ticket. 0000165069 00000 n 1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 0000193367 00000 n 27. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. Thank you. Join the 1,367 people who've already reviewed Eurostar. 0000411048 00000 n 0000119596 00000 n Imitation or toy guns that have the appearance of a genuine weapon. 2.1 You are responsible for providing any hardware and software necessary for you to access the service and the compatibility of that hardware and software. These Conditions of Carriage are originally drafted in the English language. Underscribe your policy online in a few steps and get your policy directly in your mailbox. 44. For customers outside the UK, call 44 (0)1233 617 575. Eurostar terms and conditions states, "You or anyone in your party may cancel a City Break / Train + Hotel booking at any time by sending written notice to us. Travel delay; Claim for meals, accommodation and other covered expenses if you experience unexpected delays. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. Mondial Assistance (UK) Limited FCA registration number is 311909. 12. Any name can go on your new booking, but the booking must be made by the person named on the e-voucher. You can buy insurance during the booking process, or by clicking the link in your booking confirmation email. Electronic tickets will be sent to your nominated email address or can be accessed via our website: www.eurostar.com. 0000155562 00000 n You must either print out your electronic ticket and show it to a member of our staff at the check-in booths or scan the barcode on the electronic ticket from your mobile device at the automatic gates prior to travel on Eurostar train services. We reserve the right to retain all or part of your personal data or any data we collect from you and disclose it to a regulator, a court, or to a public body to comply with any regulatory, government or legal requirement. 0000249382 00000 n Call our customer service line on 0371 200 2457. AWP Assistance UK Limited FCA registration number is 311909. Can I cancel and get a refund online? - Eurostar Help Centre Labelling of LuggageAll your luggage must be clearly labelled with your full name, seat number and destination station. 8. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . Exchange or cancellation of Business Premier tickets for travel to or from the Netherlands is only possible before your scheduled departure time. **Calls charged at national rates. Can I cancel my hotel booking? - Eurostar Help Centre There will be limited capacity available and the ability to make reservations will be subject to availability. 0000181479 00000 n 0000178399 00000 n 0000433531 00000 n 27. Cancellation, Delay and Luggage Insurance. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. 0000169360 00000 n We can only consider claims made if you provide reasonable supporting evidence of an error. In such circumstances a refund or exchange is only available where the ticket type allows and may be subject to exchange and service fees. Your e-voucher codecan be found on the e-voucher email we sent you. 0000181663 00000 n The amount of compensation will depend on the length of delay: Length of delay. The luggage must remain under your close control throughout the journey and be available for inspection by the security and border control authorities at all times. Trip cancellation cover for Single Trip policies begins from the issue date shown on your policy confirmation. Found itemsYou may not regard any item which you find on our premises or trains as belonging to you and must hand over any such item immediately to a member of our staff (or, in the case of money, to the appropriate police staff) for safekeeping. Group LeaderGroups must have a nominated leader. Minimum Group SizeTo benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers. 0000270063 00000 n We may vary the terms of your cover and the premium rates at the renewal date. 21. 0000443120 00000 n Can I buy travel insurance with my tickets? - Eurostar
