Required fields are marked *. Answer: You may be eligible for Lifeline benefits if you have a low income or participate in a qualifying government assistance program, such as Medicaid, Supplemental Nutrition Assistance Program (SNAP), Federal Public Housing Assistance (FPHA), or Supplemental Security Income (SSI). Language links are at the top of the page across from the title. Subscribers will need their Application ID (provided on the recertification letter) to enter the IVR. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), Enhancements to National Lifeline Accountability Database (NLAD) Transaction History, New P.O. To learn more please visit GetInternet.gov. Participating companies can help you apply through their companys application process. Contact your preferred participating provider to select a plan and have the discount applied to your bill. Login or create a new account to complete the ACP application online (Online Application Instructions also available in 9 other languages). Washington, DC 20554. Subscribers may receive a Lifeline discount on either a wireline or a wireless service, but may not receive a discount on both services at the same time. Tools - ACP - Universal Service Administrative Company Lifeline service providers can log into the National Verifier, NLAD, and LCS using One Portal. The Lifeline National Eligibility Verifier (National Verifier) checks consumer information when an application is submitted. Consumers, providers, and state and Tribal administrators will be able to access components of the National Verifier to confirm eligibility, facilitate administration and reduce waste, fraud, and abuse. Official websites use .govA Lifeline Across America is a federal-state working group established in 2005 to review outreach efforts on the Lifeline program and provide state, local, and Tribal entities with information and resources to help ensure that low-income consumers are aware of the program and understand the requirements for participation. However, on occasion, a consumers details may not be present in the existing database. Official websites use .govA National Lifeline Eligibility Verifier - Assurance Wireless You can: Already in a low-income program with a non-Lifeline provider? You are about to leave the FCC website and visit a third-party, non-governmental website that is maintained and controlled by the Universal Service Administrative Company (USAC), which collects monies and administers the Universal Service Fund (USF), as well as the Appropriated Programs, under direction of the FCC. After you qualify, choose a phone or internet company near you that offers the Lifeline benefit and sign up for service with them. Service providers will be able to see which subscribers are currently undergoing recertification via the Recertification Subscriber Status Report, which will be available in National Lifeline Accountability Database (NLAD). Question 2: How do I know if I am eligible for Lifeline benefits? Similarly, federal rules prohibit qualifying low-income consumers from receiving more than one Tribal Link Up discount at a primary residence. During the 60-day period, subscribers may receive up to three (3) pre-recorded messages and a reminder postcard. You may transfer your Lifeline benefit to a new company at any time. The National Verifier assesses eligibility based on these criteria. Please provide as much detail as possible, including the name and contact information of the individuals involved and the companies they are using to receive Lifeline-supported phone service. Get information, troubleshoot any issue or reach a . Box Address for ACP and Lifeline Customer Support Centers (CSC). Applicant data for Lifeline programs is stored within the systems framework. Visit the National Verifier website at https://nv.fcc.gov/lifeline. They can also sign on here to recertify. A locked padlock Talk to aparticipating companyto learn more about what services they have available for ACP recipients and to find out how to sign up. Follow along as Jane shares her journey and tips for living a fulfilling life. If you have not already created an account, click the Sign In button in the upper right corner of the screen, and then click Create An Account on the right side of the page. Access USACs single sign-on dashboard. If you become ineligible, you must contact your provider immediately to de-enroll from the program. Lock Once the National Verifier approves your Lifeline discount eligibility, please call us at 800.417.3849 to determine . FCC rules prohibit more than one Lifeline service per household. Box 9100 Wilkes-Barre, PA 18773. For any questions regarding the Lifeline application process, call USAC's toll-free number for the Lifeline Support Center at 1 (800) 234-9473, or email LifelineSupport@usac.org. The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household. An eligible consumer may receive a discount on either a wireline or wireless service, but not both. The Order promotes access to Wi-Fi enabled devices and hotspot functionality to help close the homework gap. The FCC is currently developing the Emergency Broadband Benefit Program that Congress created in the recent COVID relief legislation. At the National Verifier full (hard) launch, service providers must use the National Verifier when helping consumers apply to the Lifeline Program. Identity and Address Verification The National Verifier automatically verifies the consumer's identity and address using: Third-Party Identity Verification (TPIV), USPS Address Matching Service (AMS), and Data checks for duplicate benefits for the same person or the same address. Additionally, the privacy policies of any third-party website may differ from those of the FCC. Deputy Director, Office of Media Relationsanne.veigle@fcc.gov, Office of Media Relationsmediarelations@fcc.gov ET) online is reviewed within minutes. If you live on Tribal lands, you can receive a discount of up to $34.25 per month, and up to a $100 reduction for first-time connection charges. You are likely eligible if your households income is below 200% of the Federal Poverty Line, or if you or someone you live with currently receives a government benefit like SNAP, Medicaid, SSI, WIC, Pell Grant, or Free and Reduced-Price Lunch. Note: On January 30, 2023, the FCC released a waiver temporarily extending the previous Lifeline waivers of the recertification and reverification requirements through April 30, 2023 for Tribal subscribers only. Can use forbearance from obligation to offer BIAS, More information regarding high-cost recipients Lifeline-supported BIAS obligations are available. You can see if you are eligible by reviewing the information available at lifelinesupport.org (click "Do I Qualify?"). Sign in using the applicable National Lifeline Accountability Database (NLAD) or National Verifier-only credentials. Enter your login credentials (username and password) and sign in to your account. Consumers who would like assistance from a service provider when applying can use the "Companies Near Me" tool to locate a Lifeline program service provider in their area. Lifeline Support Center PO Box 7081 London, KY 40742 Contact your phone or internet company Its members include the Federal Communications Commission (FCC), the National Association of Regulatory Utility Commissioners (NARUC), and the National Association of State Utility Consumer Advocates (NASUCA). The National Verifier is responsible for assessing the qualification of individuals seeking Lifeline benefits. The chart below provides a high-level overview of the typical recertification timeline: USAC will conduct outreach to subscribers who did not pass the automated data source check to inform them of their requirement to recertify their continued eligibility. The Lifeline Across America Working Groupinitiated a study and compiled a report in 2006 where it presented its observations and conclusions concerning best practices for outreach on the Lifeline program. You may become ineligible for Lifeline if your income has increased, you no longer participate in a qualifying federal benefit program, or someone else in your household gets Lifeline service. You can see if you are eligible for Lifeline service by reviewing the information available at lifelinesupport.org under "Do I Qualify?". FCC Press Secretarypaloma.perez@fcc.gov, Anne Veigle Online Log in or create a new account and upload copies of your proof documentation. The Lifeline program is available to eligible low-income consumers in every state, territory, commonwealth, and on Tribal lands. Learn about your rights as a consumer in the program. This div height required for enabling the sticky sidebar. More ASL video: Watch to learn about the ACP, who is eligible and how to apply. To find out more about how to apply on your own through the National Verifier, visit lifelinesupport.org (click "How to Use It" under "National Verifier"). You can apply online, by mail, or by contacting your current internet company. You likely do not need to apply again. Ask your internet company if they participate in the ACP or use our online tool to find a participating company near you. The ACP and Lifeline Support Centers mailing address has changed to P.O. The Affordable Connectivity Program (ACP) is a U.S. government program run by the Federal Communications Commission (FCC) to help low-income households pay for internet service and connected devices like a laptop or tablet. You may also contact USAC's Lifeline Support Center for assistance at 1-800-234-9473 or by email at lifelinesupport@usac.org. Life Wireless provides access to reliable 5G (where . Colorado, Mississippi, New Mexico and Utah will be the first states to use the National Verifier. Your email address will not be published. If an NLAD transaction requires a dispute resolution within this window, it will need to be performed on or after full (hard) launch. Apply by Mail or by Contacting an Internet Company. Apply now to confirm you qualify for the Lifeline program. To avoid delays, send copies of your proof documents with your initial application. Every subscriber in National Verifier recertification will go through an initial automated data source check. Reach out to your internet company directly to see if you can enroll in the program. Lifeline Discount Program for Home Phone & Internet - Verizon 2023 Universal Service Administrative Company. Recertification Application Types and Methods for Recertifying, Recertify by Interactive Voice Response (IVR). To receive the connected device discount, you need to enroll in the ACP with a participating provider that offers connected devices (Note: not every internet company offers device discounts.) When a consumers information is not found, the consumer can provide additional information for verification. Please note that, due to the pandemic, the FCC has temporarily waived reverification requirements for subscribers residing on Tribal lands and has extended those waivers until January 31, 2023. Lifeline also supports broadband and broadband-voice bundles. Lifeline provides up to a $9.25 monthly discount on service for eligible low-income subscribers and up to $34.25 per month for those on Tribal lands. [7], Lifeline has been controversial due to rampant fraud and abuse of the program. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), Puerto Ricos Nutrition Assistance Program, SNAP, Medicaid, SSI, Tribal programs, income, SNAP, Tribal TANF, Medicaid, FPHA, and Veterans Pension, SNAP, Medicaid*, FPHA, and Veterans Pension, SNAP, Medicaid, FPHA, and Veterans Pension, SNAP, Medicaid*, FPHA, SSI, and Veterans Pension, NAP/PAN, Medicaid and FPHA. Self-help service that lets you process transactions like adding airtime or checking your balance.
